Integreat is a local and multilingual integration platform for immigrants that can be used in any municipality without the involvement of the IT department.

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LHM has been using Integreat as a software-as-a-service since February 2020. The Integreat Munich platform provides refugees and new immigrants with multilingual initial information to help them arrive in Munich and welcome them - both via the free and offline Integreat app (download via Google Play Store or App Store) and at integreat.app/muenchen/. The overview of Munich's offerings is also a great help for full-time staff and volunteers.

Open Source Sabbatical

Integreat has already received the Munich Innovation Award 2024 for the Digital Welcome Center. In addition, we have awarded the first Open Source Sabbatical in the first half of 2025 to the integreat-chat project to integrate a chat service into the Integreat app.

The integreat-chat uses a large language model to answer questions based on the content of the Integreat app. For incoming requests, the system generates suggested answers for the human agents in our Zammad.