Zammad is a free helpdesk and issue tracking system that enables the connection of various channels such as e-mail and telephone.

---

Zammad is used in the digital citizen service for less structured processes. Citizens can submit requests on the municipal form server (e.g. form for technical enquiries). City employees can then process the process in Zammad. Citizens can then finally view the response at digital citizen service.

As citizens log in to both the municipal form server and the digital citizen service with the BayernID, we can also offer citizen services with a high level of trust. We have integrated BayernID via our BayernId-plugin.

The zammad-ldap-sync developed by us enables a structured representation of LDAP entries in Zammad.